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SHIPPING POLICY
All order shipped from US.
PLEASE NOTE:
CONTINENTAL ESTIMATED SHIP TIMELINES*
|
Type Shipping |
Shipping time |
Cost |
|
Standard Shipping |
5-8 business days |
$4.99; free for order above $50 |
How long would it take for my order to be shipped?
Please give us several days depends on the product type that you ordered. Ninety-five percent of our orders are fulfilled within 2 business days for all products.
What carriers my order will be shipped with?
We ship our domestic orders with USPS, UPS depend on recipient address to improve delivery speed and cost-effectiveness.
It could take 5-8 business days for delivery within the U.S.
Can I track my order?
Yes! We will send you a tracking number via email. In some cases, it can take up to 3 days.
If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.
Where is my order?
To check on the status of an order please use the tracking number that we send to your email.
If you need more assistance tracking your order, contact us at support@centiza.com with your order number.
When will my order ship out?
It takes 1-3 days from the purchased date. Actual shipping times and delivery dates may vary depending on the local postal service in your area.
Do you ship to APO/FPO/DPO Addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.
My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days then processing time policy, please contact us at support@centiza.com.
I haven't received a shipment notification.
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@centiza.com. as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
My package is marked delivered, but I never received it.
If your package is marked delivered, but you never received it, follow these steps:
- Check around your home/apartment in case the postal carrier placed the package in an odd spot.
- Ask your neighbors as they may have received your package instead.
- Reach out to your local post office for information regarding the package.
- If you still cannot locate your package, please contact us at support@centiza.com.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. If you believe error contact us support@centiza.com
What is your refund policy?
We offer a 100% Satisfaction Guarantee - Which means we will refund your money for any reason. Please check the refunds policy. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Address changes
Unfortunately, we do not have the ability to change the shipping address once an order is shipped.
How do I contact you?
If you have any questions that are not on this page, please email us at support@centiza.com